When you interact with Caftanya, we may collect certain personal information, including your name, postal address, email address, telephone number, and, where applicable, your date of birth. This information allows us to provide our services and communicate with you effectively.
We collect personal information directly from you when you choose to engage with us. This may include contacting us, registering on our website, subscribing to updates, or otherwise sharing information voluntarily.
In some cases, we may receive information from trusted third parties, but only when you have given your explicit consent for them to share your details with us.
Caftanya is committed to protecting your privacy. However, we are not responsible for the privacy practices or content of websites that are not owned, operated, or managed by Caftanya, including external websites that may be linked through our platform.
We encourage you to review the privacy policies of any third-party websites you visit.
If you have any concerns regarding how your personal information has been handled, we invite you to contact us at info@caftanya.co, providing details of your concern.
We will carefully review and investigate your complaint to ensure that all appropriate procedures have been followed. Our aim is to respond within 5-7 working days of receiving your complaint. In certain cases, additional time may be required.
If you remain dissatisfied after our response, you are welcome to contact us again for further review.
